WordPress monthly support plans are vital if your website is vital to your business. WordPress websites are like cars – if you don’t maintain them; they’ll eventually fall apart and break down. If you don’t lock them up, bad things happen or stuff gets stolen.
This might not be a concern for personal blogs or hobby websites. However, proper support is critical for business websites and serious organizations. If your website plays a crucial role in attracting customers, making first impressions, processing orders, or performing other necessary business and marketing functions, you may want to consider a WordPress monthly support plan.
Having a team of WordPress experts on call will help you avoid issues and overcome challenges quickly. A well-functioning website not only attracts visitors but builds credibility and trust with your audience (as well as Google).
Here’s a quick overview
WordPress is currently the most popular website content management systems (CMS) in the world. It powers millions of websites from mom-and-pop shops to the New York Times, Sony, eBay, and more. However, like anything else, WordPress websites require regular maintenance to ensure they function properly and remain secure.
What you’re responsible for
Given that WordPress is completely open-source, that means you own everything. That also means you’re responsible for everything – maintenance, security, updates, troubleshooting, etc. If you’d like to offload these responsibilities to WordPress experts, than an affordable WordPress support plan is the way to go.
Benefits of WordPress Monthly Support
Benefits of WordPress Monthly SupportTired of errors, mistakes, or searching online for solutions? Investing in a WordPress support plan isn’t just about maintaining your website; it’s about not having to handle your website challenges alone. It’s about ensuring website health, confidence, success and longevity.
Here’s how WordPress support plans can benefit you:
Enhanced WordPress Security
Your website’s security is paramount and our team understands this. We implement a firewall to protect your site from threats like brute force attacks, DDoS attacks, and other nefarious visitor activities. We also provide malware scans and proactive malware removal without you needing to request it. Both uptime monitoring and visual monitoring are included as well. We work tirelessly to fortify your site against potential threats while searching for vulnerabilities that can be patched before they turn into breaches.
Improved Website Performance
A slow-loading website is frustrating for both visitors and site owners. It can be detrimental to your business if slow load times are leading to increased bounce rates (aka, the back button). We optimize websites to run faster through caching, image compression, minification, CDNs, and more. And if it’s you server that’s slowing things down, we can use available options to speed things up or make recommendations for alternative hosting options that better fit your website’s needs.
Timely Plugin Updates
Our team performs daily updates to your plugins, themes, and WordPress core, when it’s safe to do so. With our managed WordPress maintenance services, our pros can determine what items are safe to update, which ones should be delayed for a couple days, and what plugins or themes should require updates in a staging environment before performing the WordPress update on your live site. We handle all these items on a proactive basis without you needing to ask. Our daily maintenance tasks can also be customized to fit your unique collection of plugins, custom scripts, and other tailored items. We also handle server PHP updates upon request when available and safe to do so.
Reliable Website Backups
Losing valuable data can be devastating, but with our daily website backups, you can rest easy knowing your site is protected. While we recommend you always make your own website backups on a regular basis, we perform daily website backup just in case. This ensures you’re covered in the event that you don’t have backups or maybe your backups went down with a server crash. All our daily WordPress backups are stored in our secure cloud server. This means they won’t take up space on your server or go down if something happens to your server. In the event of an emergency, we’re ready to recover your site and protect you from data loss and downtime.
Expert WordPress Support
Let’s face it – sometimes, WordPress is not fun. There can be errors, issues, and problems you don’t know how to handle. Sometimes, you wish you had an expert on-call (not just support forums and YouTube videos).
We offer both an on-call team and dedicated reps depending on your support needs. Our WordPress monthly support plans also offer phone support in addition to email, tickets, and other great tools. We’re here to help you every at every turn – whether you want us to complete tasks for you or teach you how to complete them yourself, we can help.
With our WordPress monthly support plans, you’re not just getting a service; you’re getting a partner dedicated to your success. Let us handle the technical stuff so that you can focus on running your business.
Our WordPress Monthly Support Services
Maintaining a WordPress website can be complex and even frustrating at times. No one likes seeing WordPress dashboard errors. It’s not fun trying to figure out how to edit a page. Plugin updates can be scary if you’ve had bad experiences. However, you don’t have to deal with any of this stuff. At SetMySite.com, we handle it all for you. Our WordPress support services are designed to provide comprehensive solutions that keep your site secure, up-to-date, and performing at its best. We’re all here to take your requests and complete tasks on-demand. So send us your edits, changes, and ideas for improvements.
Here are the key features included in our WordPress support services:
Edits and Changes
We handle all your website edits, updates, changes and improvements. Our average turnaround time of one business day or less. Simply send us your tasks, and our team will take care of everything.
Fixes and Troubleshooting
If something breaks on your website, we’ll get it fixed. From contact form problems and plugin issues to SEO errors or even “website down” scenarios, our team is ready to jump. Emergency support is available for critical issues 24/7.
Dedicated Website Manager
Get a dedicated rep and talk to the same expert every time. Your dedicated website manager is available via direct phone line or email and is ready to consult, advise, and manage your website. Schedule phone calls or even video calls to collaborate on your website ideas and needs.
Daily Website Maintenance
We offer daily website maintenance services. Our team of WordPress experts will handle all your your plugin updates, theme updates, and WordPress updates on a proactive basis. If something goes wrong or the latest update causes an issue, we’ll get it fixed so you don’t have to.
Sticky Note Tool
Our innovative sticky note tool allows you to leave instructions and attachments for us right on top of your website point. Simply, point, type, and show us what you need. We can see exactly what you clicked on and what you’re talking about. If we have any questions or need further information, we can reply any given note for a particular task. This keeps long to-do lists organized with communications being nicely threaded on a per-task basis.
No more back and forth emails with long bullet point lists, color coded responses, or confusion about the page or section someone is referencing. You can put your task right on top of the thing you want us to edit, fix, or add.
24/7 Website Security
We’ll protect your website against malware, hackers, and more with our robust security measures. Our firewall guards your site and scans for threats. If we find something, our team is ready to respond and resolve the issue. We prevent hacks and help people recover when a hack does get through.
Daily Website Backups
We take a daily backup of your website to safeguard against minor mistakes and worst-case scenarios. If something happens, we’re ready to restore your website. We store up to 90 days of daily website backups on our secure cloud server. We can also do specialized restorations, from full website restores, to partial restores, to single file custom restores.
Uptime and Visual Monitoring
Our monthly WordPress service includes both monitoring options. If your website goes offline, our uptime monitoring will detect it and notify us so we can begin to take action. However, what if your site is online, but something’s not looking right? Our visual monitoring will detect the appearance change and notify us so we can verify whether the modification is legitimate or intentional. If your website goes down or pages appear broken and messed up, we’ll get alerts and begin working on a fix.
Monthly Website Reports
Receive a comprehensive monthly website report detailing all our daily maintenance activities and security tasks. Moreover, these reports provide transparency and insights into when we updated plugins, blocked threats, or removed malware. You’ll always be informed about the latest actions taken to maintain your website’s health and security.
Why Choose Us for Your WordPress Support Needs
Dealing with website issues and errors can be frustrating. Trying to handle the unknowns or various website tasks can be intimidating. We know the importance of having a reliable partner to support your WordPress website. That’s why we offer a range of tailored plans to suit your specific needs and budget.
Here’s a brief summary of our most popular WordPress monthly support plans:
Upkeep
Our Upkeep plan offers essential WordPress maintenance and support. Features include an expert web team, edits & design changes, minor fixes & repairs, emergency care, 24/7 monitoring, and daily upkeep. We handle all your plugin updates, maintenance and security. We’re also on-call to handle tasks on request. This plan is great for small sites, occasional needs, and basic peace of mind. If you don’t have anyone on your team who’s familiar with how your website works or what to do when an issue arises, this is a great support plan.
Webmaster
The Webmaster plan adds to the Upkeep plan with more features and support. You’ll get a dedicated rep, direct line phone support, video calls, screenshare and more support time. This plan can support also support larger sites, simple eCommerce functions, event calendars and ticket sales. This plan is great for any website that has ongoing needs, lots of tasks, or require more frequent help. It’s also great if you’re simply looking for total peace of mind and personalized support options with the ability to chat with an expert over the phone. Maybe you have someone on your team already who understands the website basics, but when runs into a wall when issues or more complex needs arise – this is a great plan for almost any need. It’s our most popular option by far for websites and organizations both big and small.
Advanced
For complex needs, the Advanced plan builds on the Webmaster plan with more support for more website needs. Whether you need more support time or simply have a complex site with complex needs, this is the plan for you. It covers advanced eCommerce, membership site functions, complex features, code-based tasks, and custom development. Whether you have a ton of plugins that just don’t place nicely from time to time or have custom scripts that require an expert, our Advanced plan can cover it all. This is a great option for people who either have complex websites or simply need lots of support.
No matter which plan you choose, you can count on SetMySite.com to provide top-notch WordPress support and ensure that your website remains secure, functional, and up-to-date.
How To Choose the Right WordPress Monthly Support Plan
Finding a WordPress monthly support plan that fits your needs can often be a bit daunting. Maybe you don’t understand some of the features you’re seeing or the services being touted. It could be that you don’t see the value in certain tasks or benefits. We recommend contacting the WordPress support company you’re interested in before signing up. A conversation can help you better understand what you need and what you’ll get. Every WordPress website is different and often come with unique requirements. That’s why having a conversation with multiple support agencies can help you figure out what it is exactly that will bring value to you and your unique website.
Here are some general factors to consider when picking a WordPress support plan or provider:
Size and Complexity
Start by assessing the scale and intricacy of your website. Larger, more intricate sites may demand a more extensive support package to manage their complexities. If you’re running into issues on a regular basis or have more frequent needs, that will obviously require more support than a simple site with occasional needs.
Content Updates
Consider how frequently you update your site with fresh content. Regular content updates might necessitate more frequent backups. In addition to blog posts, photo galleries, page text, or other content changes, also consider other data updates. If your site uses contact forms, E-commerce, order processing, or other visitor-generated functions, these are also items you’ll want to guard. For example, restoring a backup from the day before isn’t a great solution if 5 orders have come through on your website since the issue took place. A backup from the day before would overwrite those orders, making them disappear virtually. This kind of scenario requires different maintenance and more complex backup procedures.
E-commerce Capabilities
If your website features an online store, downtime can be costly. E-commerce websites often have more complex functions such a shopping carts, shipping calculators, payment processing, user accounts, and more. Having an expert partner to help you manage all these functions and provide fixes when issues occur can be the difference between continued sales and lost orders. When your website is the money maker, it’s extra important to have some kind of insurance or support in place. And not just for when something goes wrong, but to prevent things from going wrong in the first place.
Conclusion – Who Should (And Should Not) Get WordPress Monthly Support Plans?
WordPress can be confusing, and there’s not a phone number you can call. The support that exists is largely community-based with solutions from other users. The paid version (WordPress.com) has online support, but it’s incredibly lackluster and often frustrating as most users will tell you. This is where companies like SetMySite.com come in.
Do you need professional WordPress monthly support for your personal blog or a hobby website? Probably not to be honest. Google and YouTube offer a lot of helpful resources in addition to WordPress support forums. After all, if it’s just a website for fun, issues are likely not mission critical, and taking your time to learn the ropes is fine. As long as you have some kind of backup plan in place and some standard security through your hosting provider, you’re probably just fine.
On the other hand, serious websites for businesses and organizations are a different story. Website issues can cost you customers or sales. You don’t have the luxury of time to search on Google and try to find DIY fixes. When it comes to serious websites and website owners, investing in WordPress monthly support is a critical factor. You’ll get better security, improved performance, timely updates, reliable backups, and expert technical support that’s personalized to your site – not a WordPress forum with users suggesting things that worked for them regarding problems that might be similar to yours.
By picking a plan that fits your website’s needs, you can ensure its success, reliability, and longevity. It also frees up your time and concern over the website giving you the freedom to focus on what really matters – growing your business.
Ready to take your website to the next level? Reach out to us today to learn more about our WordPress monthly support plans and find the perfect fit for your site. We’ll help you unlock the full potential of your WordPress website.
