Webmaster FAQ
Common questions
View frequent questions about our webmaster services, website maintenance, and support plans.
Webmaster FAQ
Yes - that's the main thing we do. If you already have a website and but need ongoing assistance and support, we'll be your personal web team. Anytime you need an edit, update, fix, new page, or something else, we're on call to handle your website tasks.
We can edit or change anything on your site at your request. Whether it's a word, a picture, a section, or an entire page, we can do it.
In addition to visual changes, we also assist with functional changes - contact form customizations, menu behavior, sorting and filters, 3rd party integrations, custom coding, and more.
Most website requests are completed in 1 business day or less. Every task is different and depends on the complexity of your request. Complex tasks, integrations, and troubleshooting can take more time in some instances. If it does, we'll let you know so you know what to expect.
Yes. We fix Google Search Console errors and other search related issues. Send us your website audit report or have us perform an audit of your site. We work with Ahrefs, SEMrush, and SEO companies to fix technical search errors.
Yes - we perform daily website maintenance. Daily tasks include:
- Daily website backups
- Plugin updates
- Theme updates
- WordPress updates
- PHP updates (when accessible or possible and safe)
- SSL fixes
- Monitoring and more
- And more
Website security is all included, which you can read more about in the next question below.
Yes - we provide 24/7 website security. Our security tasks include:
- Firewall
- Malware scans
- Malware removal
- 24/7 uptime monitoring
- Visual monitoring
- Brute force protection
- Spam defense
- Vulnerability checks
- IP banning and throttling
- Daily website backups
- Daily updates
- SSL monitoring
Custom website security services are also available upon request, which include: site hardening, 2 factor authentication, and more.
Yes. Our team can redesign your website. You can provide examples of websites you like or leave the creative process to us. We handle everything from website touchups to full redesigns.
Contact us to get a custom quote based on your ideas and needs.
General Questions
Yes. We offer website design, full builds, and custom development. Whether you need a fully custom design, template installation and setup, website rebuild, or migration to WordPress, we do it all.
We work with everything from drawings, professional concepts, PSD files, examples, general ideas, and more.
Contact us to get a custom quote on your new website.
Yes - we fix broken sites. If there's an error, conflict, or other issues, we'll get to the bottom of it and get your site working again.
We get sites back online whether it's a server crash or hack. As long as we have a backup on file, we can do it. It's one of the reasons all our support plans include daily website backups. Our backup system allows for full website restores in addition to partial restores (if we only need to restore specific files).
In most cases, yes. We manage websites for small businesses, churches, and non-profits. We also help larger organizations like HOAs, news outlets, celebrity figures, and more.
To find out if we can manage your website, contact us today. We're happy to take a look.
Nope. You don't have to change anything. You can keep your website hosting, domain name, and everything else right where it is. All we need is login access to perform your requests and fix issues when they arise.
WordPress Questions
Yes - we do it on a daily basis.
We update your plugins, theme, and WordPress core without you needing to ask. Updates are done daily unless a version contains known compatibility issues.
Server PHP updates are also available upon request as long as it's compatible your particular WordPress theme and plugins.
Absolutely. Forward us the "Your Site is Experiencing a Technical Issue" emails, screenshots, or other issues. We're on-call and ready for problems when they arise.
Our team fixes all kind of WordPress errors - from website down and "WordPress stuck in maintenance mode" to critical errors, fatal issues, and more.
Yes, we specialize in WordPress. We can handle everything from edits and changes to your WordPress website design. We’ll also handle your plugin updates, theme updates, WordPress updates, and more. We can even consult you on various WordPress themes, plugins and alternatives, performance optimization and other common WordPress options.
Yes. While our website support plans can be used on any website platform, they are designed specifically with WordPress in mind.
Our plans cover everything from your plugin updates, fixes, design changes, edits, WordPress errors, backups and more - you name it.
Click here to view all our plans and pricing.
If you only need technical maintenance and website security, contact us for package details.
Yes. If your website is loading slow, we can speed it up. Our team can implement caching, image compression, CDN setups and plugin audits to get your site running quickly. We can also review hosting resource issues if your website is fast but the hosting server is slow.
Yes. In addition to daily malware scans and detection, we also remove any malware found. If you're looking for WordPress malware removal, and not just scans, we have you covered.
Other Questions
SetMySite was started in 2010. Since then, we've been busy designing and managing websites all over the country.
We got our start in Los Angeles back in 2010. We're now proudly located in Las Vegas, NV.
Nope. There is no contract for our website support plans. Our website managment service is truly month-to-month so you can cancel or resume at anytime. You simply agree to standard terms & conditions, and then we get started. We prefer to earn our business each month - not contract it.
Absolutely. Our service is truly month-to-month, so you can cancel anytime. There’s no contract or cancellation fees.
Simply complete our cancellation form one business day before your next billing and that's it.
No. You don’t give up anything. You're simply sharing access with us so we can complete your requests when they arise and handle your website's daily maintenance and security needs.
In fact, our first order of business is typically to make sure you're in control, and that all your digital assets are in your name (domain, website, hosting, etc).
Yes. We offer fully managed hosting. If you'd like us to manage your website hosting in addition to your website itself, we can do it. Click here to view our website hosting plans.
Your Questions
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No contract. No risk.
Month-to-month website support services
We don’t contract our business – we earn it every month. Let us handle your website edits, fixes, design, maintenance, and security. Give us a try.