If you have webmaster questions, our webmaster FAQ has answers. Don’t see the Q&A you’re looking for? No problem. Contact us and we’ll be happy to discuss your website management questions. You can email, chat or call us: 800-730-4443.
Your webmaster can complete most website edits in 24 hours or 1 business day. Every task is different and depends on the complexity of your request. Sometimes we can complete 60 tasks in 60 minutes. Other times, a single request can be complicated and take an hour. We’ll let you know if your website edits are going to take longer than normal so you know what to expect.
Even if you don’t need something, your website does. Like anything else, a website will eventually fall apart if it isn’t maintained properly. We perform regular website maintenance and security every month. You can read more about what’s included with our website security and ongoing maintenance in the next question.
Yes, it’s included with your Webmaster Plan. We’ll handle the ongoing security and maintenance that’s required to keep your site running and safe. Below is a short list of some security and maintenance features included with our Webmaster Plan. Features can be implemented, excluded, or customized based on your preferences and your website’s capabilities:
- Update WordPress, plugins, and themes
- Update PHP when possible and safe
- SSL installation and renewal
- Twice-daily website backups to our dedicated cloud server
- Hourly up-time monitoring to notify us if your website goes down
- Daily virus / malware scans
- Daily file change detection for suspicious changes to site files
- Website restoration if your site becomes compromised
- Brute Force Attack prevention and protection
- Spam defense for contact forms and article comments
- IP blocking to ban nefarious users from your website
- IP throttling to slow any bot or person performing unusual site activity
- Country blocking if your site is being targeted from specific nations
- 2 Factor Authentication requiring text message confirmation to login
- Site login hardening to change or hide your site’s login page
While you can always call or email your personal webmaster, the best way to send your changes is with our Website Request Tool. It’s like we’re sitting right next to you while you point at your screen. Our tool lets you click on the exact thing you want us to edit and leave a digital sticky with instructions and even attachments. We’re notified immediately and can see exactly where you clicked and what you want. We’re also able to see technical data with each of your comments – the device you’re using, your screen size, browser type, and more. All this information is extremely helpful when trying to understand mobile website issues or something strange on your particular computer.
Check out the video below for a short demonstration on how our tool works.
To see the full demonstration of this tool, click here to watch the longer version of the video.
Yes, we specialize in WordPress. We can handle everything from edits and changes to your WordPress website design. We’ll also handle your plugin updates, theme updates, WordPress updates, and more. We can even consult you on various WordPress themes, plugins and alternatives, performance optimization and other common WordPress options.
There’s a number of ways you can use your Webmaster Plan’s monthly hour. If you simply need one-on-one advice or consultation, you can use your hour for phone support. You can also use email or our website request tool to submit website edits that you want us to make – we’ll perform up to an hour of website edits, design changes, paragraph and wording adjustments, pictures changes, and more. If you’d like to learn how to do something on your site, you can use your hour to have us teach you; it could be a quick email with instructions or even custom tutorial video showing our screen on your site with step-by-step narration.
There’s lots of ways you can use your monthly hour. And if you don’t need anything, we still perform your regular website maintenance and security tasks each month. If we come across a technical problem or a security issue, we’ll let you know and we can use your hour for that as well. Troubleshooting, fixes, edits, design, security, consultation, phone support, tutorials, and maintenance are all available in your monthly hour. And if you’re just looking for peace of mind and an expert on-call should you need one, this is a great and affordable way to that.
No problem. You can always wait for your hour to reset the next month if your tasks are urgent; we can simply pick up where we left off. If you prefer not to wait or have something urgent, you can purchase additional hour(s) at the same discounted rate of $79/hr. We’ll always let you know if you’re out of time. Additional hours are only charged at your request with your permission and confirmation. The choice is always yours and we’re happy to accommodate however you’d like to proceed.
Nope. There is no contract for our Webmaster Plan. Our service is truly month-to-month so you can cancel or resume at anytime. You simply agree to our terms & conditions which you can view here. Let us know if you have any questions or if something doesn’t make sense. We’re happy to help.
Absolutely. Our service is truly month-to-month, so you can cancel anytime. There’s no contract or cancellation fees.
Keep in mind, if you’re going to cancel you’ll want to do so before your next billing occurs as there are no refunds. This is because we begin your monthly website maintenance and security tasks once your monthly bill successfully renews. Your website maintenance and security are tasks we perform every month without your request unless you cancel.
Lastly, if or when you resume service, the original setup fee will apply so we can redo our initial webmaster setup and site health inspection in preparation of managing your site again. Hopefully these tips will help you save a couple bucks.
There are some websites we cannot manage. Exceptions are made if certain functions are provided by a third party and we’re not expected to manage or support that 3rd party function or area of the website.The list below contains examples of websites and/or certain functions we do not support or manage:
- Membership-based functions
- Subscription-based functions
- Online course / lessons functions
- Marketplace functions (think Amazon or Yelp)
- Auction functions (e.g. eBay)
- Directory listing functions (aka, Craigslist or YellowPages)
The tool can be accessed and viewed with a simple link from any device. We create a unique link that takes you to a login page. After you login, you’ll be taken directly to your site where the website request tool is now visible. Watch this quick this quick 30 second video to see how it works.
We can also customize how the tool appears or how it can be accessed depending on your needs. The tool can be made public to everyone and no special link is required. Or if you just want the tool made available to a select group of people, we can create a unique link that doesn’t require a login.
Yes! Our website request tool will work on any phone, tablet, device, or major browser. Whether you prefer to use an iPad, a phone, a laptop, or even your desktop computer, the tool is designed for convenience so you can make a website request anywhere, anytime.
No, not at all. Our website request tool isn’t a piece of software that’s actually installed on your site. The only thing we do is copy and paste a small piece of code on your site that communicates with the tool. The tool itself is installed and running on a completely separate server from your site.
No, you don’t give up anything. Rest assured, you always own and control everything when you us on to help with your website. Our Webmaster Plan is simply a way to have an expert on-call to help you with your website when you need it. There’s no need to change your hosting, domain, or anything else. We can typically work with your site as is stands or we can make recommendations if there are issues with the current setup. We’re simply on-call to help you edit and manage your site at your request. We can help with everything from design, text editing, adding new pictures, replacing pictures, new pages, editing current pages, publishing articles, re-configuring contact forms, and more. Just let us know what you need and we can do it. And if you decide to cancel one month, all the work and edits we provided are yours and remain as-is. You can always hire us again if you ever need something. We try to keep everything as simple and transparent as possible.