How do your hosting plans differ?

The plans basically differ depending on 3 factors: The space you need for storage (pictures, files, pages etc); the bandwidth you need for traffic (number of visitors), and the resources you need for functions (shopping cart, blog, users, videos, galleries, etc). Each plan is designed for different website needs. If you want help determining what your website’s needs are, contact us for a free consultation.

Can you help me pick a plan?

Yes! If you don’t know what you need or what plan is right for you, we can help. Let one of our personal account managers review your website to help you pick a plan. We understand there’s a lot of technical jargon going on here. We’re happy to walk you through what it all means and recommend a plan that’s appropriate for your specific website.

Can you create a custom hosting plan for me?

Absolutely. We can create a custom hosting plan that’s tailored to your specific situation. Whether you need a mixture of features or something more complex, we can do it. Contact us so we can custom tailor a hosting server to your unique needs.

Other hosts offer “unlimited.” Do you?

We prefer transparency. While many hosting companies advertise “unlimited” resources, there’s a catch. Their small print says they may throttle, ban, or upgrade your plan if you exceed “reasonable limits” or “normal operation.” What does that mean? Who knows, but there’s no such thing as “unlimited” storage or bandwidth. Every device, whether it’s a phone or server, has its limits. We’d rather just help you pick a hosting plan that meets your website’s actual needs and limits. You’ll get better performance for it.

What does “fully managed hosting” mean?

The bargain hosting providers offer a cheap price, but they leave you to set everything up on your own. With us, you can call your personal account manager directly. Tell him what you want and he’ll do it for you. There’s no need for you to maintain or manage your hosting account. We’ll handle all the PHP updates, SSL installations and renewals, DDos Protection, regular backups, daily virus scans and more. “Fully managed hosting” means we manage your hosting account in full for you so you don’t have to.

Why are your hosting servers better?

Website hosting is only as good as the hardware and software in the actual server. Our servers use solid state digital hard drives (SSD), which means they’re lightning fast and efficient. The bargain hosts use analog drives, which are older, slower, and cheaper. We use the LiteSpeed platform, which is one of the lightest and fastest premium server platforms available. The bargain hosts use Apache, which is slower and a bit outdated.

How good is your customer service?

Our service is among the industry’s best. In fact, you won’t ever have to log into your hosting account because we do everything for you. We pair each client with their own US-based personal account manager. You’ll get their direct phone line and personal email so you can talk to the same person every time. No waiting on hold or getting bounced around to different departments; no overseas reps or language barriers. Our concierge customer service comes standard with every plan.

Is email hosting included?

Email hosting is included with our Power plans. However, email is not included with our Premium or Pro plans in an effort to further increase server resources for better website performance. It’s why our Pro plan often beats the bargain hosts’ WordPress hosting. We don’t want your website to slow down because another client is sending out a newsletter to 1,000 different recipients. Now imagine 50 clients doing this, or 100 clients with 50 employees sending and receiving email all day. These are often reasons why your current hosting provider might be slow.

Any recommendations on email hosting?

Yes – two main things. Separate your email hosting from your website hosting and use a unique IP address if possible. Separating your email and website hosting on different servers is a best practice standard. If someone hacks your email server or your email goes down, your website remains up and safe (and visa versa). A unique IP address ensures no one else’s actions get attributed to your IP address. If someone else is sending spam (or had their email account hacked), the shared IP address get’s flagged as spam. That means your emails are potentially going to someone’s Junk folder rather than their Inbox.