Website support service
Support features
Our website support service provides everything you need. From a web team on call for tasks to dedicated reps.
WEBSITE HELP ON-DEMAND
Edits & changes
We do it all for you. Average turnaround time is 1 business day or less. Send us your tasks. Our team will handle your website edits, updates, changes, and more.
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FIX WEBSITE ERRORS
Fixes & troubleshooting
If something breaks, we'll fix it. From contact form problems and plugin issues to SEO errors or even "website down." We're standing by and ready to jump in.
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WEBSITE SUPPORT SERVICE
Dedicated website manager
Talk to the same website expert every time. Get a dedicated rep. Call their direct phone line or send them an email. They're ready to consult, advise, and manage.
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WORDPRESS MAINTENANCE
Daily website maintenance
We'll update your plugins, theme, and more. Get preventative website maintenance done daily. Our team of WordPress experts handles it all for you.
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WEBSITE SUPPORT TOOLS
Sticky note tool
Point, click, and show us. Leave instructions and attachments right on top of your website. We can see exactly what you clicked on and what you need help with.
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WORDPRESS SECURITY
24/7 Website security
Defend against malware, hackers and more. Our firewall wall guards your site and scans for threats. If something gets through, our team is ready to respond.
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PROTECT YOUR WEBSITE
Daily website backups
For minor mistakes to worst-case scenarios. We take a daily backup of your website. If something happens, our website support service is ready to restore your site.
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WEBSITE UPTIME MONITORING
Uptime & visual monitoring
Website down? Broken page? We'll get notified and take action. Our uptime monitoring detects "site down" issues. Visual monitoring looks for improper page appearance.
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WEBSITE REPORTING
Monthly website reports
Get a monthly report on all our daily tasks. See when we updated plugins, blocked threats, or removed malware. View backup counts, monitoring stats, and website health.
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Compare support plans
Get started with one of our website support service plans and cross your website off your to-do list.
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Website support service
Common Questions
A website support service does what it sounds like - we support you and your website.
We handle the things you need - edits, fixes, changes. We answer questions and advise.
We also handle the things your website needs - maintenance, upkeep, security, monitoring and backup.
Yes, we can remove malware. If your site is infected with malware, we can help. We can also prevent it from happening again in the future. After we remove the malware, we'll provide ongoing updates and security for your site going forward.
We send you a website health report every month. The report details all the daily maintenance and security tasks we've performed throughout the last 30 days. The reports are easy to read and provide a nice high level summary on all the important aspects of your website's health and function. You'll see the plugins we've updated, malicious login attempts we've blocked, firewall stats, and more.
We highly recommend having daily website backups. All our plans include backups as a standard service feature. And here's why...
A website is likely the most important online business asset you have. Backups are insurance for your website. If something ever happens to your website, your personal backups, or your hosting server itself, we have you covered. We run a daily backup of your server and store all the backup files on our private cloud server away from any threats that might try to attach your website or your hosting server itself.
No. Our daily website backups won't impact your website's speed or performance. They also won't take up space on your website or hosting server.
We perform website backups in increments to our secure cloud server. This keeps your website running fast and use's our servers' storage resources so your web server stays light.
A webmaster is a person who is responsible for maintaining and managing a website. Responsibilities include software updates, site security, technical fixes, website design changes, text edits to content, troubleshooting, and more. A webmaster (aka, website manager) is included with most of our website management plans.
Yes. We can edit or change your website's design. If you want us to adjust colors, modify the layout, change fonts, remove a section, add a section, replace images, or edit button styles, we can help with all these things and more.
Yes - we will handle all your WordPress updates for you. We update plugins, themes, and WordPress core versions on a daily basis as a standard part of our website maintenance service. We can also fix any issues that come with those updates. If you're tired of the "WordPress white screen of death" or some of the other errors that come with plugin updates, let us handle them for you.
You can read more about WordPress updates on their site by clicking here.
The majority of our website maintenance plans include troubleshooting and fixes. If your site has an issue, we'll fix it. Whether it's a contact form that stopped working or an image that's not appearing correctly, let us know what the issue is and we'll fix it. We can debug and resolve any error, issue, or problem on your website.
We offer a variety of website maintenance services and plans to fit your needs. From simple maintenance and security tasks to having your own dedicated webmaster make design changes for you, there's something for everyone. View our website maintenance plans here.
No - we do not require a contract. Our website management services are truly month-to-month. You can cancel anytime with no penalties or cancellation fees. We believe in earning our business each month - not contracting it.
Our website management company provides everything you need to keep your site up to date, functioning properly, and secure. We handle the daily maintenance and security your website requires to function correctly for visitors. We're also on-call to update and edit the site at your request. We manage and maintain your website's technical needs while being available to support your personal needs and wants.
Yes, we can add new pages and blog posts to your website. Just send us your page content, pictures, or prewritten blog articles so we have everything we need to get your new page or post up. We can also edit your website's menu to include the new page as well.
Typically, most website requests are completed in 1 business day or less. Depending on how many requests you submit or the complexity of your tasks, it can take longer. If a single task or to-do list is going to take longer, we'll let you know what to expect. Otherwise, expect it to be done by the next business day.
No contract. No risk.
Month-to-month website support services
We don’t contract our business – we earn it every month. Let us handle your website edits, fixes, design, maintenance, and security. Give us a try.