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Common Questions About Our Website Management Services

Our website management services range from hourly work to ongoing monthly maintenance. There are 3 main types of website maintenance services we offer…

1) Webmaster Services (if you already have a website)
This is a great choice if you like your current website but dislike trying to edit or manage it on your own. Our webmaster service includes regular website maintenance and on-call availability for any of your ongoing website needs – edits, updates, fixes, support, troubleshooting, etc. You can even have us make custom tutorial videos of your website showing you how to do things you’re interested in learning. There are no contracts for our webmaster plans and you can cancel anytime. View Our Webmaster Services

2) Turnkey Plans (if you need a new website)
If you don’t like your current website, don’t have a website, or just don’t know where to begin, our turnkey website management services are for you. They include a brand new design, on-call management, regular maintenance, support, hosting, security, and backups. Our turnkey plans offer corporate grade website quality with the professional web team to match. Learn more about our turnkey website plans.

3) Hourly Basis (for any and all other needs)
You can hire us on an hourly rate as needed and only when needed. This is a suitable option for people who just need a change from time to time, but manage all their own updates, edits, website maintenance, design, and site security. We are happy to provide estimates upfront or even flat-rate amounts for certain project. Contact us for a custom quote.

Our website management services vary in price depending on the size, features, and support you need. The current plans typically range between $99/mo – $149/mo. If you simply need someone to manage your current website, take a look at our Webmaster Services. It’s a great option if you like your current website, but hate managing it or can’t rely on your current webmaster.

If you need a new website, design, ongoing management, hosting, and the whole package all-in-one, view our Turnkey Plans. They offer everything you need to get started and keep growing.

You can also hire us as needed on an hourly rate for $99/hr. All our website management plans come with a discounted hourly rate of $79/hr starting in month to and every month thereafter. If you have any questions or want a quote on custom website maintenance services, contact us. We’re happy to listen and chat about your unique thoughts and needs.

Yes, we offer webmaster services for people who like they’re website but don’t like managing it. If you already have website hosting and are happy with your design, we can manage your current website’s ongoing edits, updates and changes. We offer regular hourly rates as well as monthly discounted rates for those who want us to actively manage and monitor their website in addition to being on-call. If you need someone to edit your site upon request, handle the technical updates, manage security and maintenance, or even make custom tutorial videos of your site and how to perform tasks, our Webmaster Service Plan is a great option.

We offer personal account managers (webmasters) in addition to our general support team. A personal account manager comes standard with our website management services. That means you get to speak with the same person each time and they’re already familiar with you, your business, and your website. You’ll get your personal webmaster’s direct phone line and personal email, so you can get straight through without any phone trees, extensions, or receptionists.

In addition, we also offer general staff support through our toll free number and general mailbox. Chat and online submission tools are also available. And currently, we’re working on testing different online tools that will allow you to use your mouse to highlight and point to areas of your site, type notes, and then submit the screenshot and notes directly to our team. Our business hours are Monday through Friday from 9am – 5pm Pacific Time (we’re located in Los Angeles).

Nope. There is no contract for our website management services and you can cancel any time. Our service is truly month-to-month and there are no cancellation fees nor are there any outstanding balances as our services are charge upfront each month. You simply agree to our Terms & Conditions of service which outlines how everything works.

Please note, if you are not using our website management services and are instead hiring us as a contractor to simply design a custom site that you will then own, control, and manage yourself, there is a contract that outlines deposits, installements, etc – however, there is no contractual obligations with our website management service plans as advertised on the site. If we’re creating a custom solution for you that falls outside the scope of our core subscription products and features, we may create a unique contract specifically for your needs should a custom solution require it.

Yes, we offer online marketing services in addition to our website management services. Our online marketing services include SEO (Search Engine Optimization), Google Pay-Per-Click Advertising (PPC), Facebook Advertising, Positive Review Generation, Content Writing, Social Media Management and more. If you’d like a quote, have questions, or just want to pick our brain about what might be right for you, click here to contact us.

Yes, we offer SEO services (Search Engine Optimization) in addition to our website management services. While all our website management plans come with initial optimization and SEO tools for you to use yourself, we offer proactive search engine optimization done for you as an ongoing marketing service to help rank your website higher for different search phrases. This service includes both on-site and off-site SEO. If you’d like to get a consultation and pricing on our SEO services, click here to contact us.

Yes. Our team will create a full website redesign based on today’s hottest trends combined with tried-and-true layouts to create something unique, modern, and tailored to your business. It’s included with your subscription.

Yes. If you don’t need website management services and just need custom website design services, we can help. We offer traditional website quotes and custom estimates. We also offer flat-rate buy out prices for each of our website management plans. That means we can give you a custom quote or offer you a flat rate price for set features. You can also start with on of our management plans (starting at $99/mo) to see what we can do and then purchase your website outright if you like what you see, but don’t want a monthly fee and would prefer to manage the website’s edits, updates, troublshooting, security, backups, and everything else yourself. Our pricing for flat rate purchases on custom web designs starts at $1995. Our pricing for WordPress setup and Theme/Template Installations start at $350.

Exact turnaround time varies based on multiple factors such as the complexity of your project’s requirements and needs; the quality of information you provide to us in your questionnaire; and our project calendar. We take clients on a first-come, first-serve basis. As a general rule, we say the the preliminary design will be complete and ready for you to review in 3-4 weeks.

Some people ask us, “Why does it take 3-4 weeks? Another company said they’ll have my website done in 2 days?”

We here this question a lot, but there’s a simple answer. All of our websites are custom, designed from scratch, and based on the ideas and examples you give us. Building something of quality that is unique to your specific taste takes time. Anyone who promises to finish your site in a couple days is not building you a custom website – they are simply customizing a pre-built website template. In other words, they’re taking a website that’s already built and changing the colors; changing the phone number to yours; swapping out the old logo for your logo; and switching out the previous pictures for your pictures.

If you’re okay with someone using a website template to build your site, we highly suggest you save the money and do it yourself for pennies on the dollar by using a DIY service. There’s no reason to pay someone a premium price to do what you can do yourself. However, if you want a custom website that is unique, hand-crafted around your ideas, specifically designed for your target market, tailored to your business, and built to make you look better than your competitors, then we’re the company for you.

Your old website will stay online while we create your new one so there is no downtime. Once you’ve had a chance to view your new website design, your revisions are completed, and you’re ready to go live, we’ll point your domain name to our server and your new website will go online. Your old website will remain on your old hosting server (it will not be publicly visible or accessible), so if you ever choose to cancel your subscription with SetMySite, you have the ability to revert back to your old website. However, keep in mind you’ll need to continue paying for hosting from your previous hosting company in order to maintain your old website.

You can cancel service any time. There are no penalties for cancellation. However, your site may or may not remain online depending on the type of plan you have. For instance, if you already own your website and just hired us to manage that site under our Webmaster Plan, your website remains online as usual. At that point, you simply become solely responsible again for all your website’s edits, maintenance, management, troubleshooting, and security.

With our Turnkey Plans (which include the custom design and no upfront design fee), those are what’s called fully-hosted plans; meaning, the design and website itself is one feature of many included with the service. Upon cancelling one of these plans, your website will go down (offline). It works the same was as other fully-hosted services such as SquareSpace, MoPro, etc. However, unlike the other hosted services, we’re one of the few to offer a purchase option to own your website outright and host it where you like. Upon purchase, you will have access to every single source file own everything.

Absolutely. We are one of the few hosted services that will actually let you purchase your website outright, take it with you, and do what you please with it. Other hosted services like Wix, Shopify, Weebly, SquareSpace, Web.com and others only allow you to use their websites on their platforms. This is because their websites are built using closed-source platforms, meaning they’ll only work on their own hosted platforms. In other words, their website’s cannot be moved and are not interchangeable with different hosts or hosting services.

We build all our website’s on corporate-grade, premium open source platforms making them fully flexible, moveable, and interchangeable. Your site will be built on the same platform used by the NY Times, Sony, UPS, eBay, and more. This means you can purchase the website we build for you and host it with any hosting company you like or on any server you want – even if it’s a server in your office or bedroom.

We offer flat rate pricing for each of our website management plans. You can purchase your website without signing up for a management plan or at any point during your management plan. Just like the monthly management plan pricing, the outright purchase pricing remains the same flat-rate price for as long as your subscription is active and in good standing. Your price will not go up or down as each client gets grandfathered into their pricing for as long as their subscription remains active and in good standing. The monthly and outright purchase prices are as follows for the website’s built under the scope and features of our website management plans:

Value Plan Website: $99/mo – or – $1,995 outright purchase
Vision Plan Website: $129/mo – or – $3,495 outright purchase price
Venture Plan Website: $149/mo – or – $4,995 outright purchase price


Call us at 800-730-4443 or send a message using the form below.