If you can’t see our request tool on your website, it’s likely a browser related issue. In this article, we’ll show how to make the website request tool appear if you’re logged in but can’t see it.
Make sure you’re using a reliable browser
You’ll want to make sure you’re using a browser like Chrome. If you don’t have it, you can install Chrome on your computer by clicking here. The tool also works great on other fast and reliable browsers like Edge, Brave, and Opera.
The tool works on FireFox, but it’s slow and clunky because FireFox is also a bit slow and clunky compared to the other browser’s above. The tool has a lot of issues on Safari because Safari has a lot of issues. Don’t get us wrong, Apple is great but Safari is not one of their shining accomplishments.
If you’re having trouble viewing the request tool on Chrome, also try viewing it on Edge, Brave, or Opera. And if you’d prefer to use Chrome as your primary browser like a lot of people do, then the following task below will help you get the tool working on Chrome.
Try this quick fix for Chrome
Let’s confirm if your Chrome settings are configured for browser-based applications like our request tool. This short video below will show you a quick trick to see if the tool on your website is blocking by cookies and how you can fix it.
Did that work? Here’s what you can do next
You probably don’t want to use incognito mode every time you want to access our website request tool. Here’s how you stop our tool’s cookies from being blocked in Chrome’s default mode.
Quick fix: Copy and paste chrome://settings/cookies into your Chrome browser. Then simply select “Allow all cookies” under General Settings. That’s it. Now try the accessing the tool with your login information again.
You can also manually get to Chrome’s “Cookies” page by following these steps:
- In the top right corner of Chrome, click the 3 dots (underneath the X button that closes your browser)
- A dropdown menu will appear – click on “Settings.”
- In the Left menu, click “Security & Privacy”
- Then in the middle portion of your screen, click on “Cookies and other site data”
- From there, select “Allow all cookies” under General Settings.
- All done. Now try accessing the tool again.
Still not working? Try this next
If allowing Cookies hasn’t solved the issue, you may be experiencing a caching issue. Follow these steps below to properly clear your cache and cookies in Chrome.
Start here: Copy and paste: chrome://settings/
- Select the “Advanced” tab
- For “Time Range,” select “All Time”
- Then check ALL boxes EXCEPT “Passwords and other sign in data” ( IMPORTANT: do NOT click “Passwords and other sign in data.” That should be the only box you do NOT check).
- Click the blue button “Clear Data” in the bottom right
- Once done, close Chrome and restart your computer.
- Once your computer restarts, you can then open Chrome and try going to your website request tool login page. After logging in you should now be able to see the tool
If that didn’t work, here’s other things you can do.
- Make sure Chrome is up to date – Check your version by copying and pasting chrome://settings/help into your Chrome browser. If an update is available, update it.
- Allow pop-ups in Chrome – Make sure you allow “pop-ups” in Chrome. Copy and paste chrome://settings/content/popups and make sure that “Sites can send pop-ups and use redirects” is selected.
If all this fails, you can try clearing your computer’s cache next. The following article will show you how to clear device cache in Windows 10 while this article will show you how to clear cache on your Mac.
And did you know that you could also be experiencing a Network Caching issue on your local Router / WiFi connection? If you’d like to clear your local network / Wifi Router cache, try turning off the Router and Modem for 5 minutes and then restarting it. You can also checkout this article to flush your DNS cache: How to Flush Your DNS Cache.
Why is it important to get the website request tool visible and working on your website?
Our website request tool is going to be your main support lifeline. It’s the primary method for submitting website requests through our WordPress webmaster service and all our website maintenance plans. In addition to the tool letting us see exactly where you clicked and what you want, each comment that you leave provides us with a bunch of technical information. We can see the browser you’re using, your device type, operating system, screen size, and other helpful technical data that helps us complete your requests. All this data is even more valuable when providing our WordPress troubleshooting service and fixing errors related to plugins and more.
If you’ve tried all the steps above and are still having issues. Contact your personal webmaster for assistance so we can get the tool working for you.