If you’re having issues with our Sticky Note Tool or can’t see it on your website, you’re likely experiencing a browser-related issue. In this article, we’ll show how to make the Sticky Note Tool appear appear on your site and work properly if you’re having issues. Simply use the table of contents below to choose your device, operating system, and browser combination.
Table of Contents
Google Chrome on a Windows Desktop or Laptop Computer
Follow the steps below to get your browser properly configured to use the Sticky Note Tool on your Windows laptop/desktop computer using Google Chrome.
Step 1: Log into your SetMySite Account.
- On your Google Chrome browser, log into your SetMySite account by visiting https://portal.setmysite.com/ and entering in your username and password. You should already have your username and password for your account. If not, reach out to your Dedicated Website Manager and ask him or her to provide you with your login credentials.
- Once logged into your account, open your website in a new tab or window (in Google Chrome). Normally, at this juncture you would see the Sticky Note Tool. However, since you’re reviewing this guide, chances are you are not seeing the Sticky Note Tool. Continue on to the next step if you don’t yet see the Sticky Note Tool.
Step 2: Open Google Chrome Settings
To access the Settings menu on Google Chrome, locate the 3-dot menu on the top-right hand side of Chrome and click on it like the image shown.
- You should then see a menu drop down. Click on “settings”
- In the left-side menu, click “Privacy & security”
- Then in the middle portion of your screen, click on “Cookies and other site data”
- From there, select “Allow all cookies” under General Settings.
At this point, you should be able to refresh your website and the Sticky Note Tool should show up. If the Sticky Note Tool is still not visible on your site, continue to the next step.
Step 3: If you still can’t view the Sticky Note Tool on your site, clear your browser cache
First, try clearing your brower’s cookies. *note* this will erase your browser history.
- To do this, click on that same 3-dot menu to open Settings.
- Then, click on “Privacy and Security” on the left-side menu. Next, click “Clear browsing data.”
- This will open a popup with some options. Under the “basic” tab, locate the “Time range” dropdown. Choose “All time” in the dropdown. Ensure all three boxes are checked (Browsing history, Cookies and other site data, Cached images and files).
- Click “Clear data”
Great work! You cleared your browser cache. Now, you will need to navigate back to https://portal.setmysite.com and log in again (clearing your browser cache will log you out of sites that you are currently logged into).
- Log back into the SetMySite Portal
- Once logged in, go to your website on Google Chrome. You should now see the Sticky Note Tool on your website.
Step 4: If you still can’t see the Sticky Note Tool on your site, check to ensure JavaScript is enabled
If you still can’t see the Sticky Note Tool after that, then access Chrome settings again (the same way you did before).
- Next, click on “Privacy and security,” click on “Site settings.”
- Under the “Additional permissions” section click on “JavaScript” and ensure “Sites can use Javacript” is enabled.
Google Chrome on an Apple or Mac Desktop or Laptop Computer
Follow the steps below to get your browser properly configured to use the Sticky Note Tool on your Windows laptop/desktop computer using Google Chrome.
Step 1: Log into your SetMySite Account.
- On your Google Chrome browser, log into your SetMySite account by visiting https://portal.setmysite.com/ and entering in your username and password. You should already have your username and password for your account. If not, reach out to your Dedicated Website Manager and ask him or her to provide you with your login credentials.
- Once logged into your account, open your website in a new tab or window (in Google Chrome). Normally, at this juncture you would see the Sticky Note Tool. However, since you’re reviewing this guide, chances are you are not seeing the Sticky Note Tool. Continue on to the next step if you don’t yet see the Sticky Note Tool.
Step 2: Open Google Chrome Settings
To access the Settings menu on Google Chrome, locate the 3-dot menu on the top-right hand side of Chrome and click on it like the image shown.
- You should then see a menu drop down. Click on “settings”
- In the left-side menu, click “Privacy and security”
- Then in the middle portion of your screen, click on “Cookies and other site data”
- From there, select “Allow all cookies” under General Settings.
At this point, you should be able to refresh your website and the Sticky Note Tool should show up. Make sure to visit your website in Google Chrome and refresh the page. If the Sticky Note Tool is still not visible on your site, continue to the next step.
Apple Safari on a Mac / Apple Desktop or Laptop Computer
Follow the steps below to get your browser properly configured to use the Sticky Note Tool on your Windows laptop/desktop computer using Apple Safari.
Step 1: Log into your SetMySite Account.
- On your Safari browser, log into your SetMySite account by visiting https://portal.setmysite.com/ and entering in your username and password. You should already have your username and password for your account. If not, reach out to your Dedicated Website Manager and ask him or her to provide you with your login credentials.
- Once logged into your account, open your website in a new tab or window (in Safari). Normally, at this juncture you would see the Sticky Note Tool. However, since you’re reviewing this guide, chances are you are not seeing the Sticky Note Tool. Continue on to the next step if you don’t yet see the Sticky Note Tool.
Step 2: Open Safari Preferences (Or Settings)
To access Preferences/Settings on Safari, locate the “Safari” menu tab on the top-left hand side of Mac’s top menu and click on it like the image shown. Then click on “Prefrences.” This may also be called “Settings.”
- You should then see a popup prompt with sever tabs across the top with icons. Click on the tab that says “Privacy.”
- There are two possible sets of options you might get. What you see will depend on the version of Safari you are running. Both options are included in screenshots below for your convenience.
- Version 1: You should see two check boxes on the privacy tab: “Website tracking” and “Cookies and website data” – Make sure both of those are NOT checked.
- Version 2: You should see 3 check boxes on the privacy tab: “Website tracking,” “Hide IP address,” and “Cookies and website data” – Make sure all three boxes are NOT checked.
- You may see either of the configurations below in the screenshots.
Version 1:
Version 2:
Click the red “x” button to exit the Preferences/settings prompt and go back to your website. Try to refresh the page on your site.
You should now see the Sticky Note Tool on your website.
Google Chrome for iPhone
Step 1: Log into your SetMySite Account.
- On your Google Chrome browser, log into your SetMySite account by visiting https://portal.setmysite.com/ and entering in your username and password. You should already have your username and password for your account. If not, reach out to your Dedicated Website Manager and ask him or her to provide you with your login credentials.
- Once logged into your account, open your website in a new tab or window (in Chrome). Normally, at this juncture you would see the Sticky Note Tool. However, since you’re reviewing this guide, chances are you are not seeing the Sticky Note Tool. Continue on to the next step if you don’t yet see the Sticky Note Tool.
Step 2: Open iPhone settings
- Click on your iPhone Settings icon to access Settings
Step 3: Adjust Chrome settings
- Locate and click on “Chrome” in your settings
- Ensure “Allow Cross-Website Tracking” is enabled (green)
Step 4: Access your website on Google Chrome for iPhone
- Pull up your site now and make sure you can see the tool.
- If you already had your site open, refresh the page
- If you don’t see the tool, ensure that you are still logged into your SetMySite account.
- If you still don’t see the tool, follow the next step
Step 5: Quick Troubleshoot
- If you don’t see the tool, try to tilt your phone into landscape orientation, as sometimes the tool can be hidden off to the side of the screen (see screenshot)
Safari for iPhone
Step 1: Log into your SetMySite Account.
- On your Safari browser, log into your SetMySite account by visiting https://portal.setmysite.com/ and entering in your username and password. You should already have your username and password for your account. If not, reach out to your Dedicated Website Manager and ask him or her to provide you with your login credentials.
- Once logged into your account, open your website in a new tab or window (in Chrome). Normally, at this juncture you would see the Sticky Note Tool. However, since you’re reviewing this guide, chances are you are not seeing the Sticky Note Tool. Continue on to the next step if you don’t yet see the Sticky Note Tool.
Step 2: Open iPhone settings
- Click on your iPhone Settings icon to access Settings
Step 3: Adjust Safari settings
- Locate and click on “Safari” in your settings
- Ensure “Prevent Cross-Site Tracking” is switched off (gray)
- Ensure “Block All Cookies” is switched off (gray)
Step 4: Access your website on Google Chrome for iPhone
- Pull up your site now and make sure you can see the tool.
- If you already had your site open, refresh the page
- If you don’t see the tool, ensure that you are still logged into your SetMySite account.
- If you still don’t see the tool, follow the next step
Step 5: Quick Troubleshoot
- If you don’t see the tool, try to tilt your phone into landscape orientation, as sometimes the tool can be hidden off to the side of the screen (see screenshot)
Why is it important to get the Sticky Note Tool visible and working on your website?
Our Sticky Note Tool is going to be your main support lifeline. It’s the primary method for submitting website requests tasks through our WordPress webmaster service and all our website maintenance plans. In addition to the tool letting us see exactly where you clicked and what you want, each comment that you leave provides us with a bunch of technical information. We can see the browser you’re using, your device type, operating system, screen size, and other helpful technical data that helps us complete your requests. All this data is even more valuable when providing our WordPress troubleshooting service and fixing errors related to plugins and more.
If you’ve tried all the steps above and are still having issues. Contact your dedicated account manager for assistance so we can get the tool working for you.